Frequently Asked
Questions

bonus888 accepts the following valid Philippine government-issued IDs for KYC verification:

• Philippine National ID (PhilSys)
• Passport
• Driver's License (LTO)
• SSS or GSIS ID
• Voter's ID or Voter's Certification
• PRC Professional ID
• Postal ID

Make sure your ID is valid, clearly legible, and not expired. Blurry or cropped images will be rejected and you will be asked to resubmit. KYC verification is typically completed within 24 to 48 hours on business days.

No. Each player is allowed only one account on bonus888. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms and Conditions. If duplicate accounts are detected, all associated accounts may be suspended and any pending bonuses or winnings may be forfeited. If you have accidentally created a duplicate account, please contact our support team immediately to resolve the issue.

If you have forgotten your password, go to the bonus888 Login page and click the "Forgot Password?" link. Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. For security reasons, bonus888 will never ask for your password via email, live chat, or phone. If you suspect your account has been compromised, contact our support team immediately.

You can update most of your contact details — such as your mobile number and email address — through the Account Settings section after logging in. However, changes to your registered name or date of birth require additional verification and must be requested through our support team, as these are tied to your KYC records. Please note that providing false information during registration or KYC is a violation of our Terms and Conditions and may result in account suspension.

bonus888 supports a wide range of Philippine payment methods to make depositing and withdrawing as convenient as possible for Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank, Landbank
• Over-the-counter: Selected remittance and payment centers

All transactions are processed in Philippine Peso (₱). International payment methods are not currently supported. If your preferred payment method is not listed, contact our support team for the latest available options.

The minimum deposit amount at bonus888 varies depending on the payment method you choose. As a general guide, most e-wallet deposits (GCash, PayMaya) have a minimum of ₱100, while bank transfer deposits may have a higher minimum threshold. Please check the Cashier section of your account for the exact minimum and maximum limits applicable to your chosen payment method, as these may be updated from time to time.

Withdrawal processing times at bonus888 depend on the method you use:

• GCash / PayMaya: Usually within 1 to 4 hours after approval
• BPI / BDO / Metrobank: 1 to 3 business days
• Other bank transfers: Up to 3 to 5 business days

Before your first withdrawal, your KYC verification must be fully approved. Withdrawals requested on weekends or Philippine public holidays may take slightly longer. If your withdrawal has not arrived within the expected timeframe, contact our 24/7 support team with your transaction reference number.

bonus888 does not charge any platform fees for standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees, which are outside of bonus888's control. We recommend checking with your payment provider before initiating a transaction. For large withdrawals, additional verification steps may be required in line with our anti-money laundering (AML) compliance procedures.

There are several reasons a withdrawal may be placed on hold or rejected:

• KYC verification has not been completed or is still pending
• Active bonus wagering requirements have not yet been met
• The withdrawal amount exceeds your daily or weekly limit
• Suspicious activity has been flagged on your account for review
• The payment details provided do not match your registered account information

If your withdrawal is on hold, you will receive a notification with the reason. Contact our support team via live chat for a faster resolution.

bonus888 offers a welcome bonus for newly registered players who complete their first deposit. The exact bonus amount and structure may vary depending on current promotions — check the Promotions section of the bonus888 platform after logging in for the most up-to-date offer. Welcome bonuses are subject to wagering requirements, which means you need to wager the bonus amount a specified number of times before the resulting winnings can be withdrawn. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games like baccarat may contribute less. Check the specific bonus terms for full details.

Most bonuses at bonus888 are claimed directly through the Promotions section of your account. Some offers require you to enter a promo code during deposit, while others are automatically credited to your account upon meeting the qualifying conditions (such as making a minimum deposit). If a bonus has not appeared in your account after meeting the requirements, contact our support team with your deposit reference and they will assist you promptly.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the applicable wagering requirements. Once the wagering requirements are fully met, the resulting balance becomes withdrawable. If you wish to forfeit a bonus before completing the wagering requirements, you can do so through your account settings, but any winnings generated from that bonus will also be forfeited. Your original deposit funds (excluding the bonus) remain withdrawable at any time, subject to standard withdrawal processing.

bonus888 offers a diverse library of games suited to all types of players across the Philippines:

• Slots: A wide selection of video slots and classic slots from leading providers
• Bingo: Multiple bingo variants with different ticket prices and prize pools
• Live Casino: Live baccarat, Mini Baccarat, and other live dealer table games
• Featured Games: Fortune Gems 2 and other popular Filipino-favorite titles

New games are added regularly. Browse the full game library after logging in to your bonus888 account.

Yes. bonus888 is fully optimized for mobile play. You can access the platform directly through your mobile browser on Android or iOS devices — no app download is required. The mobile version of bonus888 offers the same full game library, account management features, and payment options as the desktop version. For the best experience, use an updated version of Chrome, Safari, or Firefox on your device and ensure you have a stable internet connection.

Yes. All games on the bonus888 platform use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Live dealer games are streamed in real time from professional studios with trained dealers, providing a transparent and authentic casino experience. bonus888 is committed to fair play and does not manipulate game outcomes in any way. If you ever have concerns about a specific game result, contact our support team with the relevant game round ID for investigation.

If a game freezes or you experience a disconnection during play, try refreshing your browser or clearing your cache and reloading the page. Most games will resume from where they left off. If a bet was placed before the disconnection, the round will be resolved automatically by the game server and the result will be reflected in your account balance and game history. If you believe a bet was lost due to a technical error on our end, contact support with the date, time, and game name so we can investigate using our server logs.

bonus888 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text, and payment processing is handled through secure, PCI-compliant payment gateways. We also implement strict internal access controls so that only authorized personnel can access sensitive account data. For full details on how we handle your data, please read our Privacy Policy.

If you suspect that someone else has accessed your bonus888 account without your permission, take the following steps immediately:

• Change your password right away via the Account Settings page
• Contact our 24/7 support team via live chat to report the incident
• Request a temporary account freeze while the investigation is underway
• Check your recent transaction history for any unauthorized activity

Never share your password, OTP, or account details with anyone — including people claiming to be bonus888 staff. Our team will never ask for your password.

bonus888 does not sell your personal data to third parties. We may share limited data with trusted service providers (such as payment processors and KYC verification partners) strictly for the purpose of operating the platform and complying with legal obligations. All third-party partners are bound by confidentiality agreements and data protection standards. For a complete breakdown of how your data is used and shared, please review our Privacy Policy.

The minimum age to register and play at bonus888 is 21 years old, in line with Philippine regulations governing online casino-style gaming. This age restriction is strictly enforced. During registration, you will be required to confirm your age, and during KYC verification, your date of birth will be verified against your government-issued ID. Any account found to belong to a player under 21 will be immediately suspended and all funds will be handled in accordance with our Terms and Conditions.

bonus888 provides a full suite of responsible gaming tools to help players stay in control of their gaming activity:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account
• Session Time Limits: Receive alerts or automatic logouts after a set period of play
• Loss Limits: Cap the amount you can lose within a defined time period
• Cooling-Off Period: Take a short break from gaming for 24 hours up to 6 weeks
• Self-Exclusion: Exclude yourself from the platform for a minimum of 6 months or permanently
• Reality Checks: Regular on-screen reminders of how long you have been playing

All tools can be activated through the Responsible Gaming section of your account settings. For more information, visit our Responsible Gaming page.

To activate self-exclusion, go to the Responsible Gaming section in your account settings and select the Self-Exclusion option. You can choose a fixed exclusion period (6 months, 1 year, 2 years, or 5 years) or opt for permanent exclusion. Once self-exclusion is activated, you will be immediately logged out and will not be able to log back in for the duration of the exclusion period. bonus888 will also suppress all marketing communications to your account during this time. If you are struggling with problem gambling, we encourage you to reach out to PAGCOR's responsible gaming resources or a local counseling service for additional support.

If you feel that your gaming is becoming a problem, please do not hesitate to reach out for help. bonus888's responsible gaming support team is available 24/7 via live chat on the platform. You can also activate self-exclusion or a cooling-off period immediately through your account settings. For professional support, PAGCOR operates responsible gaming programs and helplines for Filipino players. Additional resources are available through local mental health and counseling organizations across Manila, Cebu, Davao, Quezon City, and other regions of the Philippines. You are never alone — help is always available.